Re:How is AI being used to enhance customer experiences?
by wukun on Thursday July 06, 2023 @02:53PM
(#36620944)
AI has obvious advantages over CS people in:
* always available
* never get emotional
* consistent
* elastic (could be added or reduced at will)
* centralized improvements (once stronger, always stronger)
So as long as AI is good enough for a CS scenario, such as checking the bank account balance, it is a better option.
Re:How is AI being used to enhance customer experiences?
by mikecoles on Friday July 07, 2023 @07:39AM
(#36630205)
Enhance is not the word I would choose. Having fuzzy, non-deterministic responses to unambiguous questions is more frustrating for the user. 'AI' LLMs, at this point, only excel as BS artists.
So as long as AI is good enough for a CS scenario, such as checking the bank account balance, it is a better option.