I think phone and video calls are: 1. for people who don't know each other, an assurance that they are working with a real person that looks professional etc... 2. For people who know each other, I think they are mostly for fun or entertainment that people maybe don't get through text, so don't really like it, but it has its use cases when you are looking for fast urgent exchange of information.

But when we are searching for clients, we always try to book a call ASAP with the client that 100% of the time increases the client's trust in our firm and what we do.