I was trying to change my policy with Geico today. The web browser "virtual assistant" told me I had to go to another page and gave me the link, but then the assistant and its button disappeared when I navigated away. I switched to the mobile app to try again. The available answers eventually got me to an agent who helped me, but part way through I left WiFi range and was disconnected. Trying to get on again I manually asked to skip to the agent and the virtual assistant got confused. So I clicked on one of the available answers and it got confused by its own answers. By chance I got back to the same agent, but it was definitely clunky.