> * Most phone calls could have been an e-mail, with screenshots, facts, and numbers in it. On the phone, the caller has to read it out aloud, and I have to write it down. That is not efficient.

- You assume people know how to use e-mail and take screenshots

- People tend to assume phone calls cannot be forged (these kind of people haven't heard yet of LLMs) while e-mails can

- It's generally easier to call someone and tell them what's needed instead of spending time thinking ahead, write down the outcome (properly), send it and follow up the response

So, basically: people are lazy. It's human nature