Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

Re:Amazon cancels my account after exposing account lockout ... by eduction on Friday June 23, 2023 @10:20AM (#36447169)

Yes and I find it similarly extreme that a company would disable someone's doorbell because one person claimed something racist was said through it (?!?!). Are they going to set up a little Amazon Ring court to adjudicate every claim??

If Amazon hadn't taken that extreme step in the first place, the stakes wouldn't be so high, and there would be less reason to discipline the employee (for the record I don't think they should be fired in any case).

[ Parent | on HN ]

Re:Amazon cancels my account after exposing account lockout ... by NotTheDr01ds on Friday June 23, 2023 @12:44PM (#36449313)

Ironically, the doorbell was the thing that wasn't an Amazon product and wasn't disabled. ;-)

And yes, I recanted on the 'firing" part, but I still feel that Amazon's "resolution" here was weak-sauce compared to the "extreme" action taken in the first place. At this point, I'm guessing they wish they'd offered the customer some minor token (say 2 years of free Prime at a minimum) compensation in return for an NDA on the topic. 20/20 hindsight ;-)

[ Parent | on HN ]

Re:Amazon cancels my account after exposing account lockout ... by eduction on Friday June 23, 2023 @09:37PM (#36454577)

Ahh sorry I incorrectly assumed an Amazon Ring doorbell. (If those even exist…)

[ Parent | on HN ]