yeah, I've sort of observed this... my gf is in a people-centric / customer service job, and thinks nothing of picking up the phone and making life-related calls in an instant that I would probably procrastinate for days before making.

I've thought maybe it was her job that led her to it. But I've also wondered if it was something in my blood. See, my father was a lawyer. As a kid I'd sit in his office and listen to him make tough phone calls one after another all day. But when it came time to talk to anyone at all at home, he always made my mother do it. I've found myself doing this with my girlfriend if we want to order food or something. Because I'll simply drink all night and delay the phone call.

So when it comes to any work flag that arises, I'll call my clients obsessively until they pay attention to the problem. But if I need someone to do something for me, I basically almost can't make the call.

I used to be in your position. What broke the cycle for me was that my SO realized how anxious I would get every time I had to make a phone call, so he assigned all phone-related household tasks to me until I lost the phobia via exposure/practice. It sucked until it didn’t anymore. I’m now one of those people who prefers to make a call rather than use a web form!

I don't like making calls, going to appointments, job interviews and things like that. But in terms of the effort it takes me to do it, I noticed the first is usually the hardest one. So now I just procrastinate on purpose any calls or appointments I need to make that I can defer with little negative consequences. Eventually something shows up that I know I shouldn't delay, like an appointment with the doctor, or the dentist, or something like that. I force myself to do it and take it as an opportunity to do everything I had piled up, since I know once I make the first call it'll be easier to do the others. It can cause me to have a very frantic week when it happens but after I can relax again.