In the 2000s, yes, but Google has worked hard to shed that reputation - starting with Reader and especially after mismanaging Google Apps for Domains. Even the total Android fanboys I know tend to recommend not using Google services, which is impressive for how much goodwill they torched.

I think a large part of it is that even their fans never thought they were ever good for support. As you mentioned, a really nice reason to let Squarespace et al. is that you have one place responsible for everything without finger-pointing.