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A comment on Lessons Learned from 11 Years of Hosting a SaaS. Parent comment

Re:Lessons Learned from 11 Years of Hosting a SaaS by JohnFen on Thursday June 15, 2023 @11:17AM (#36341752)
Would it be a better practice to use that tool? Yes.

Are they at fault because their customer dropped the ball so badly about paying their bill? No.

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Re:Lessons Learned from 11 Years of Hosting a SaaS by relaxing on Thursday June 15, 2023 @12:17PM (#36342761)
It doesn’t matter who’s at fault. They missed a chance to provide better service and lost a customer as a result.
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Re:Lessons Learned from 11 Years of Hosting a SaaS by JohnFen on Thursday June 15, 2023 @12:31PM (#36343000)
Sorry, I thought your comment was in support of alberth's upthread assertion that they bear some of the fault in this.
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