Re:Lessons Learned from 11 Years of Hosting a SaaS
by nine_k on Thursday June 15, 2023 @06:13AM
(#36338432)
I'd say that your service is dead unless proven otherwise. Your bills are unpaid unless proven otherwise. I'd be alerted by absence of regular emails telling me that my card was billed for the hosting service.
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Re:Lessons Learned from 11 Years of Hosting a SaaS
by dsr_ on Thursday June 15, 2023 @07:17AM
(#36338847)
It turns out that humans are very bad at noting the absence of a signal.
Computers, on the other hand, are perfectly happy to use an expired timer to generate mail, a dashboard icon, or any other shout for attention that you please -- as long as you actually set it up. Paying attention to it is still a human problem.
Re:Lessons Learned from 11 Years of Hosting a SaaS
by everybodyknows on Thursday June 15, 2023 @01:05PM
(#36343543)
> I'd say that your service is dead unless proven otherwise.
I'd say you're dead right -- this is the only safe assumption. And any email client smart enough to check incoming email against a regexp could be extended to raise a not-easily-ignored alert if no pattern match (indicating success in processing a payment) had arrived by some chosen date of the month. Yet I've never come across such a feature in Gmail, Fastmail, nor Thunderbird. Maybe someone sometime has hacked such a thing into Gnus ...