Lessons Learned from 11 Years of Hosting a SaaS

Re:Lessons Learned from 11 Years of Hosting a SaaS by VoodooJuJu on Thursday June 15, 2023 @06:11AM (#36338412)

Would you explain why you're trying to implicate DO as being in any way "dodgy" or at fault for your own failure to pay them? You got a month of service for free, and they attempted numerous times to contact you about your bill, you just didn't read their emails.

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by withinboredom on Thursday June 15, 2023 @07:42AM (#36339055)

I don’t consider email to be a legal form of communication. Cutting services to a business effectively disabled their business (especially servers). You’d think they would send at least one letter.

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by greenpeas on Thursday June 15, 2023 @07:54AM (#36339173)

> I don’t consider email to be a legal form of communication.

The flipside of requiring a provider to submit paperwork to terminate your service, is the situation where in order to setup a new server with DO you'd have to file paperwork yourself. Can you imagine sending a paper letter every time you need to spin up a VM?

Which one do you prefer? paperwork in both directions or no paperwork?

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by withinboredom on Thursday June 15, 2023 @08:56AM (#36339780)

Yep, that’s how things are done with my colo. Real papers. Real signatures. I don’t need to send any letters to spin up a vm though. I just click a button. For new servers, I walk in and plug it in.

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by TheNewsIsHere on Thursday June 15, 2023 @09:28AM (#36340164)

For physical hosts that makes perfect sense. It would just be annoying with VM-exclusive providers like DO.

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by robertlagrant on Thursday June 15, 2023 @08:08AM (#36339301)

> I don’t consider email to be a legal form of communication

Email is legal in all countries, as far as I'm aware.

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by TheNewsIsHere on Thursday June 15, 2023 @09:31AM (#36340211)

It’s very common that EULAs and other contracts explicitly state that the contractual parties agree that email is a valid means for written notifications.

I used to work for a SaaS firm. Every once in awhile the main office would receive a written and signed letters from (primarily) German users when they wanted to terminate their service. (We accepted that after confirmation using an authenticated email address, of course.)

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by scott_w on Thursday June 15, 2023 @09:57AM (#36340588)

Lawyers and courts do, however, so what you consider really doesn't matter.

[ Parent | on HN ]

Re:Lessons Learned from 11 Years of Hosting a SaaS by machinawhite on Thursday June 15, 2023 @08:28AM (#36339494)

I think they meant their own setup is dodgy, not DO's

[ Parent | on HN ]