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Re:Lessons Learned from 11 Years of Hosting a SaaS by Dowwie on Thursday June 15, 2023 @05:44AM (#36338247)
It's not as simple as that. Do you know how quickly a business loses customers without being flexible? It's also reputation damaging for the market to know that DO draws a hard line.
Re:Lessons Learned from 11 Years of Hosting a SaaS by karamanolev on Thursday June 15, 2023 @05:58AM (#36338330)
What is being flexible? They gave 1) a month of unpaid bills 2) emailed the customer N times 3) gave the option to enter a backup credit card. The customer made it so neither of these worked. I expect that DO deals with a lot of non-paying customers. I wouldn't put it on them to what - figure out where they live and drive up to their house?
Re:Lessons Learned from 11 Years of Hosting a SaaS by pontiacbandit8 on Thursday June 15, 2023 @06:07AM (#36338383)
They literally send an email every single day for a month. And they are flexible enough that if you do write them they will happily extend that grace period.

It’s like saying car is a shitty transportation service because it stops working once the gas runs out.

Not paying attention the the reserve light, instrument msg and pings is solely your problem. More so because you are running a business…

Re:Lessons Learned from 11 Years of Hosting a SaaS by jeremyjh on Thursday June 15, 2023 @06:34AM (#36338564)
The car should arrange for a singing telegram to be delivered to your home, office AND your child’s daycare to notify you before shutting off its engine due to lack of fuel. In my country this is required by law.
Re:Lessons Learned from 11 Years of Hosting a SaaS by Dowwie on Thursday June 15, 2023 @03:45PM (#36345493)
Hilarious comment. Thanks for brightening my day.