Lessons Learned from 11 Years of Hosting a SaaS

Re:Lessons Learned from 11 Years of Hosting a SaaS by ghiculescu on Thursday June 15, 2023 @04:43AM (#36337866)

I SSH'd plenty. There was no billing notice.

I think that + allowing customers to add more than one credit card to an account are reasonable suggestions. Maybe they do that now - this was 7 years ago.

I'm not trying to shirk responsibility though. We didn't, for example, pass the buck by telling our customers our site was offline because of DO.

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Re:Lessons Learned from 11 Years of Hosting a SaaS by cuu508 on Thursday June 15, 2023 @05:02AM (#36337982)

You did describe them as "dodgy" though.

Not proactively updating expired cards is dodgy. Supplying an unmonitored email address as a contact address is dodgy. Cutting service after non-payment, email warnings, and grace period is normal and expected.

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Re:Lessons Learned from 11 Years of Hosting a SaaS by greenpeas on Thursday June 15, 2023 @05:02AM (#36337979)

How do you deal with customers that don't reply to email notifications and don't have a phone number on file?

I can appreciate how terrible must have been to suddenly find all your servers shut down, and I understand how easy it is to set up billing and forget, especially with the day to day stress of running a startup, but what would you have done if you were DO?

> our site was offline because of DO.

Or maybe it's because of the bank that expired your credit card?

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