Re:Measuring the productivity impact of generative AI
by photochemsyn on Thursday June 01, 2023 @01:57PM
(#36154885)
That's mostly how I interpreted it as well:
> "Customer support agents using an AI tool to guide their conversations saw a nearly 14 percent increase in [overall] productivity, with 35 percent improvements for the lowest skilled and least experienced workers, and zero or small negative effects on the most experienced/most able workers... [out of] 5,000 agents working for a Fortune 500 software company."
AI quality is somewhere in the middle between highly skilled and neophyte (at present anyway).
> "Customer support agents using an AI tool to guide their conversations saw a nearly 14 percent increase in [overall] productivity, with 35 percent improvements for the lowest skilled and least experienced workers, and zero or small negative effects on the most experienced/most able workers... [out of] 5,000 agents working for a Fortune 500 software company."
AI quality is somewhere in the middle between highly skilled and neophyte (at present anyway).