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A comment on I have gained admin access to numerous GCloud Organizations by accident. Parent comment

Re:I have gained admin access to numerous GCloud Organizatio... by macintux on Tuesday May 30, 2023 @03:16PM (#36129233)
At Basho engineers would often spend time working support to get a better view into customer pain points. Outsourcing support sounds like a giant middle finger to customers.
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Re:I have gained admin access to numerous GCloud Organizatio... by ethbr0 on Tuesday May 30, 2023 @03:22PM (#36129314)
I'm biased, because I came up through support before I went into engineering.

But to me, the question has always been "Do I think I'm omniscient as an engineer? Do I think I can imagine every way the customer is going to try and use this product? Every way it can interact with other systems? Every quirk of a specific customer environment/dataset/etc.?"

Well, if not, then good news! The support org should be capturing, categorizing, documenting, and forwarding all those cases to me.

And each case is an opportunity to make the product better!

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