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A comment on Show HN: HelpHub – GPT chatbot for any site by CommandBar (YC S20). Parent comment

Re:Show HN: HelpHub – GPT chatbot for any site by CommandBar... by dazzeloid on Wednesday May 24, 2023 @12:10PM (#36060129)
I guess my concern is being a system of adjusted record on top of a system of record. Wouldn't it be a cluster if changes are being made to docs in CommandBar but not [Zendesk]?

That said maybe there's room to store bot-specific stuff in CB. For example, tagging passages with "exclude this from training data" if they're causing bad answers for some reason.

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Re:Show HN: HelpHub – GPT chatbot for any site by CommandBar... by jonahx on Wednesday May 24, 2023 @01:06PM (#36061069)
Indeed, it will be a total cluster.

From a pure engineering perspective, it is obviously the wrong solution, and your initial suggestion is the right one.

Yet....

I strongly predict that the forces of market demand and human behavior will push your product inexorably in this direction.

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