We had a facebook page: https://www.facebook.com/kidovoapp/ with a single admin account. The admin account got restricted because the person managing the account accidentally put a date of birth of birth 2 years ago and facebook doesn't allow anyone under 13 years of age to use it.

We cut a case via support and even via friends working at meta. We submitted all relevant documentation that we own the business and it belongs to us, but the answer we got from "internal team" is that they cannot add a new admin nor delete the page.

In the meantime, it causes confusion when users see 2 facebook pages for the same name and keep finding & going to the old facebook page that we no longer have access to.

We've tried everything from Lost access case to impersonation case, but the internal team's answer seems unchanged.

Can anyone suggest a way out?

PS: In our case it was an accident, but it seems crazy that a disgruntled employee could sabotage the entire social media presence of a company with a little help from Facebook "internal team".