It's the way you completely stonewall people who are trying to fix their accounts. If you give each person a clear statement of what the problem with their account is, and show some willingness to work with them to get it back to normal, it would solve 95% of your PR problem.

This article is a very good summary of some high-profile people you've hurt, and specific steps you should take to fix your reputation. http://techcrunch.com/2011/12/06/paypal-account-freeze/

Oh and this is just unreasonable: http://christianowens.com/post/15771850658/my-recent-experie...