I doubt that will work. Even ignoring "a computer user" ("That's me" would be the rightful reaction), the phrase "We recommend that you find a computer user to explain this error to you" more or less is synonymous with "We think you are too dumb to understand what is going on.". Some of them may be, but that is not a way to treat your customers.

Also, let's say they call you. I expect that, most of the time, this will be more or less what the call will look like:

  You: "Hi."

  User: "There was some window on my screen."

  You: "What did it say?"

  User: "I don't know. I clicked it away."

  You: "What were you doing?"

  User: "Nothing."

Also, that Wikipedia page is a bad idea. It should be a page that Apple controls.