Re:One Big Reason For Apple's Market Share Gains.
by vulpes on Monday November 10, 2008 @01:56PM
(#359530)
This type of service really depends on location. A store here in Boulder is so backed up you cannot make a same day or even next day appointment which means the 5-7 day repair is suddenly 7-10 day repair and even then its closer to 10 business days than 7.
While thats not the case in less busy areas, it really does depend on the store, so they aren't delivering more because they're Apple, but because they don't have as much work to do.
Promise less, deliver more.
Even if you think you can find a solution for your client in three days, tell them it will take a week. If your estimate is accurate, they will (probably) be happier than if you told them it would take three days originally.