Wendy’s, Google Train Next-Generation Order Taker: An AI Chatbot

Re:Wendy’s, Google Train Next-Generation Order Taker: An AI ... by ianceicys on Tuesday May 09, 2023 @10:43AM (#35875072)

Or you know you could enjoy having a brief conversation about sports, or the weather, or their kids, or the latest celebrity gossip while waiting.

At the places I go to frequently I'm on a first name basis and I see the photos of their kids and share about what's going on in my life.

Face-to-face interactions are much more social than nameless, faceless, speaker boxes.

Think of it as a chance to make 4 people smile, briefly laugh, and get your food. Hopefully those 4 people can make you smile, laugh, and have a tasty meal!

[ Parent | on HN ]

Re:Wendy’s, Google Train Next-Generation Order Taker: An AI ... by sjsdaiuasgdia on Tuesday May 09, 2023 @11:06AM (#35875452)

Except I will not enjoy that. That is not a pattern of interaction I enjoy. I find small talk with people I don't know exhausting. I don't want to impose on an employee who would rather not share their personal life with me. I can't possibly know if that employee legitimately wants to share with me or is doing so because they feel they must because I am a customer.

I eat less C-F-A nowadays because they have chosen to make the experience different than other drive through restaurants, and it's not an experience I care for.

[ Parent | on HN ]

Re:Wendy’s, Google Train Next-Generation Order Taker: An AI ... by copperx on Tuesday May 09, 2023 @10:58AM (#35875326)

I'm curious, what generation are you?

[ Parent | on HN ]