Wendy’s, Google Train Next-Generation Order Taker: An AI Chatbot

Re:Wendy’s, Google Train Next-Generation Order Taker: An AI ... by mytailorisrich on Tuesday May 09, 2023 @10:04AM (#35874485)

I'd rather be able to say what I want than spending 5 minutes navigating the menu on McDonald's screens (which also try to upsell).

I think having both would be the best option.

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Re:Wendy’s, Google Train Next-Generation Order Taker: An AI ... by KeplerBoy on Tuesday May 09, 2023 @10:12AM (#35874611)

Seems to be a no-brainer that these terminals will integrate voice controlled chat options, if they become socially acceptable.

I'd argue that the necessary tech has been around for a while now and they probably concluded it's not a good fit.

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Re:Wendy’s, Google Train Next-Generation Order Taker: An AI ... by LanceH on Tuesday May 09, 2023 @11:00AM (#35875352)

They just can't help themselves on the upsell.

Every drive-thru that has the monitor where you get to check your order for accuracy eventually starts displaying ads instead -- lowering accuracy and offering something you don't want.

[ Parent | on HN ]