News for hackers. Stuff that matters.

A comment on Last Call to Migrate Mojang Accounts. Parent comment

Re:Last Call to Migrate Mojang Accounts by teraflop on Monday May 08, 2023 @04:35PM (#35866720)
Yeah, except that if the migration process doesn't work for some reason, you have zero recourse. Mojang/Microsoft tech support is apparently extremely uninterested in helping people who bought a supposedly "perpetual" license a decade ago. (Or at least, extremely unreliable at doing so.)

After not playing the game for a few years, I tried to migrate my account back when they first announced the migration. Emails from their "password reset" button never arrive, and every time I go through their support ticket system, all they tell me is that they "can't verify my information" -- even though I still have the same email address I signed up with, and the original PayPal receipt. But they won't tell me what other information they want, so I guess I'm SOL.

[ Parent | on HN ]
Re:Last Call to Migrate Mojang Accounts by 1123581321 on Monday May 08, 2023 @04:41PM (#35866795)
That definitely sucks. I saw some other reports in this thread that Microsoft phone support can fix problems with the email/account connection flow. Maybe that’ll work for you. I’ve had to call MS to fix Office 365 problems before at work, that shouldn’t have been a problem. Calling can bypass your ticket system status if you escalate.
[ Parent | on HN ]