> you’ll frequently find feature gaps where you end up adding a +1 to an issue which has been open for years, and building your own service (yay, more toil)

Yup, exactly my experience and what I meant by amateurish. We aren't even talking about "crazy" features.

For example, their identity management service supports MFA only though a cell text. Adding support for Google auth was a years old issue that we were told "yeah, lots of other people want this and if you plus 1 it maybe PM will prioritize it".