Companies use dark patterns to keep you subscribed

Re:Companies use dark patterns to keep you subscribed by zaguios on Thursday May 04, 2023 @11:07AM (#35816561)

I disagree about the point regarding "turn off auto-renew". This actually makes way more sense to me than "cancel". When I read "cancel" I am always worried that I may lose my current access that I paid for. When I know I am simply disabling auto renew I know that I will still have the remaining access that I paid for.

These companies do a lot of dark patterns, but you stressing things such as this and others really discredits your otherwise valid argument.

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Re:Companies use dark patterns to keep you subscribed by brewdad on Thursday May 04, 2023 @04:35PM (#35821707)

> I am always worried that I may lose my current access that I paid for.

That would be illegal. They must either give you the service you paid for or refund your money on a prorated basis. I have seen free trials where cancelling early ends the trial but no money had changed hands so it's acceptable.

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Re:Companies use dark patterns to keep you subscribed by zaguios on Thursday May 04, 2023 @05:00PM (#35822013)

That's exactly my point, this makes the dark pattern calling the action "cancel" instead of disabling auto-renew? In general when I see the word cancel on the web it typically gets rid of something instantly.

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