I am on a Cloud Free plan that was grandfathered from the paid “Cloud Starter,” which I was only able to pay for partially once, before they made it thie Cloud Freetier with its existing features as a “thank you”. I sent the CEO feedback at the time saying I’d wish they’d let me pay for it because free wouldn’t be sustainable with the way they built the cloud service. I didn’t want something that important for free anyway, and self-hosting it had become annoying (although quite easy).

This isn’t exactly how I meant that. On the whole, not a great customer experience. It makes me think they haven’t been making plans with a view toward long term stability. “Just copying Slack”. I’ll probably pay for Pro in the cloud even though I can self-host for cheaper.