-Dial a number, receive a person (or voicemail).
-Most people don't even dial numbers any more. Select contact, press send, receive person.
Do you use a cellphone or landline? Are you in the US? I'm on (crappy) AT&T service with a cell phone and haven't had a dropped or misrouted call...ever.
Confuse may not be the best word, intimidated maybe, but I don't know. I realize it is just the execution of basic steps.
As per my previous example, how does if [ -r /etc/passwd ]; then cat /etc/passwd; fi confuse someone? It too is just simple, repeatable steps.
> Do you use a cellphone or landline? Are you in the US?
I have had problems with both, though cell does seem more prone to it, even in strong reception areas. This is in Canada, spanning multiple providers. I find it actually quite amazing how often it does fail for me, though I recall reading some stats not too long ago that showed the number of calling errors to be surprisingly high.
There is never anything wrong with the technology you know. I think the Unix shell is a thing of beauty. You have a user interface and programming language all rolled into one, available on even the simplest of hardware. Put it in front of the average computer user, however, and they'll look at you like you have two heads.
I do not know the telephone system. For me, the internet has pretty much always been there so I had little need to use the phone and I still only use it a handful of times per year. Making a phone call is as confusing to me as it is to someone who has to dive into the command prompt once per year. On top of that, it seems like every time I try to use it, it fails in some way (disconnects, misrouted calls, etc.), adding to my frustrations.
The telephone system is pretty ingenious from a technical perspective, but it is a user experience nightmare for anyone who did not grow up with it. I know exactly how older people feel about computers that did not grow up with them, because that is me with the telephone.
We are at least trying to make computers more accessible, why are we ignoring the telephone?