Re:Show HN: I was frustrated with pricing of PagerDuty et al...
by steveBK123 on Sunday April 23, 2023 @11:58AM
(#35677334)
It felt like a tool that was sold to CTOs, not users.
As a recipient of pages, I abhorred PagerDuty more than Slack, Teams, email or even phone calls.
At least my phone notifications & do not disturb mode can be tuned around some of those other apps. And if a support guy or teammate calls me on holiday, I can berate them such that they remember to check the holiday calendar / out-of-office status next time. No such luck with PagerDuty.
If your org is not mature enough to put in the time to have a single pane of glass / view of the world / alert state.. you shouldn't be buying any of these tools.
As a recipient of pages, I abhorred PagerDuty more than Slack, Teams, email or even phone calls.
At least my phone notifications & do not disturb mode can be tuned around some of those other apps. And if a support guy or teammate calls me on holiday, I can berate them such that they remember to check the holiday calendar / out-of-office status next time. No such luck with PagerDuty.
If your org is not mature enough to put in the time to have a single pane of glass / view of the world / alert state.. you shouldn't be buying any of these tools.