Also, good job eliminating the extra page in between clicking the button and the contact page.
The only thing I'm not 100% sure about is the character on the contact page. It's a high quality illustration, but his expression might cause an upset/worried feeling when someone hits that page. Now that your copy is so good, I would consider removing him and just centering the copy & contact form.
Any plans to start a blog about your tests and subsequent product development? I know I'd be very interested in reading it, and I think a lot of other people here would as well.
http://graphicriver.net/item/business-man-mascot/119027?WT.a...
I'll think I'll have to run some A/B tests to see what effect the little guy and his different expressions have on visitors.
Excellent idea. And that's exactly the type of activity that would make for a great blog post!
Would you say that the following is an improvement?
http://frostchat.com/images/contact.png