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A comment on AWS staff spending ‘much of their time ’optimizing customers' clouds'. Parent comment

Re:AWS staff spending ‘much of their time ’optimizing custom... by da768 on Monday April 17, 2023 @06:55PM (#35607741)
Whenever I've needed AWS support it was just as aweful as GCP. For example, 12 hour Aurora outage, support was only replying a generic "waiting for engineering team" answer, SLA only refund about $15 although we ended up paying for all the replicas we tried to spin up from backups and wouldn't start. Architect and account manager didn't give a damn about our issue.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by dboreham on Monday April 17, 2023 @09:21PM (#35608837)
The way to get good support from AWS and Google is the same: find someone on your team who is ex-[AMZN|GOOG] and get them to email their buds.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by HillRat on Monday April 17, 2023 @09:48PM (#35609016)
Or, if you purchase consulting hours from any of the major firms, get ahold of their sales team and have them run the ladder for you. A GTM partner is generally more than happy to leverage their firm's relationship with the public cloud providers in the service of their relationship with you.
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