AWS staff spending ‘much of their time ’optimizing customers' clouds'

Re:AWS staff spending ‘much of their time ’optimizing custom... by jaggederest on Monday April 17, 2023 @03:39PM (#35605485)

For what it's worth I've worked at multiple companies where we had an AWS technical account rep in our slack channels helping us solve problems.

Agreed that their general support (and some of the design and implementation of their services) makes me want to give up and go outside and touch grass instead of working in tech, but as soon as you reach the level where you are in contact with support directly, they're very responsive. It's a weird dichotomy.

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Re:AWS staff spending ‘much of their time ’optimizing custom... by mrbungie on Monday April 17, 2023 @06:56PM (#35607748)

A "dichotomy" that is explained by big bucks is not a dichotomy but mere business strategy from AWS's part.

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Re:AWS staff spending ‘much of their time ’optimizing custom... by crabbone on Tuesday April 18, 2023 @07:13PM (#35621809)

> helping us solve problems.

That is a different thing. We don't need AWS to help solve our problems. We need them to fix theirs and give us feedback on how that's going.

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