Thing is, they actually are building things people might want to use, they just don't focus enough on it. Stadia for example, was way ahead of Microsoft in image quality, fluidity, etc. After a year or two of trying to push it to customers they killed it for no reason whatsoever.

I even recall watching some comments of sad people who would need another gaming streaming service because they used Stadia for their gaming needs. It was a ridiculous decision that nobody understood why. They also screwed up game devs who were porting their games to Stadia, which will for sure have repercusions in future services.