Re:The curse of being good in IT
by than3 on Saturday April 15, 2023 @05:38AM
(#35579046)
It all really depends on your definition of IT person.
Some IT Helpdesk people are most definitely not IT, they just have a knowledge base they look things up, assuming they can' understand what you are saying.
Many companies offshore this to places like Jakarta, and you are left with really dismal service many times, and non-existent escalation paths almost guaranteeing corporate escalation for important issues.
Some IT Helpdesk people are most definitely not IT, they just have a knowledge base they look things up, assuming they can' understand what you are saying.
Many companies offshore this to places like Jakarta, and you are left with really dismal service many times, and non-existent escalation paths almost guaranteeing corporate escalation for important issues.