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A comment on It's time to reveal all recommendation algorithms – by law if necessary. Parent comment

Re:It's time to reveal all recommendation algorithms – by la... by bediger4000 on Thursday April 13, 2023 @12:21PM (#35557886)
In a world where support people are often 10.5 or 11.5 timezones away, how will we tell?

Seriously. A couple of years ago I hit a truck tire tread and roached my radiator 30 miles east of Denver on I25. I have State Farm auto insurance, I probably pay more than I should. Their after hours support was terrible, as if they'd never heard of someone needing a tow on an interstate highway outside of city limits and street/number/zip code addressing. "Westbound I25, east of Denver at mile marker 316" is a good location, but I had to talk myself hoarse because the idea of "Interstate Highway 25" was incomprehensible. Several reps wanted a street address, which just wasn't possible.

The towing company also basically held my car for ransom, I guess that's an experience an AI can't provide. Yet

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Re:It's time to reveal all recommendation algorithms – by la... by ted_dunning on Thursday April 13, 2023 @06:38PM (#35563123)
Well, the problem with an AI-based system here might well have been that I-25 goes north and south through the heart of Denver rather than east and west.

The location "30 miles east of Denver on I-25" literally does not exist.

Perhaps you meant I-70?

And perhaps neither support humans far from Colorado nor an AI with a map would know to make that correct.

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