Every time I call my mobile phone company to get service I get someone in the Philippines. They are knowledgeable and courteous. I have no problem with them. They try very hard to help me when I need it. My phone company does it to cut costs. They could hire people in the US but I'm sure they find it too expensive. They also do it because it's a job that can be done anywhere in the world with a computer and an internet connection. Every so often I hear roosters making sound in the background.

Now imagine all the work at home jobs that people are fighting to keep. It will take close to 0 effort to ship them to any english speaking locality. I bet that as I write this there are companies springing up in India, China and many other places ready to offer the same service at much lower cost. 10+ years from now most if not all the work from home will be outsourced. Anyway you look at it whether it's no longer sanctioned by the employer or it's out sourced. Working from home 100% of the time is coming to an end.

BTW, some of the biggest companies in India are companies that specialize in outsourcing jobs into India.