The flip side of this is Bezos who cared about profits but not the product, generally speaking. He was a great operator clearly, but no product vision.

Probably why we all use Amazon but none of us love doing so. If someone else figured out delivery & pricing (Walmart is trying with Jet), we'll all slowly defect. There's no lock in.

Kindle is an adequate product that has sporadic iterative improvements and occasional backslides. Hardware is finally fine after many years of not, software is less so.

Alexa is whatever.

AWS is a cash cow, but thats more of a B2B/Enterprise offering.

> If someone else figured out delivery & pricing

That is the product and it's clear Bezos & crew obsessed on getting commerce to be as frictionless as possible & earning customer loyalty. Dealing with Amazon as a customer is still 2x better than any other online retailer in my experience.