That's great feedback, we'll try to a better job. In the meantime, check out the "How AppHarbor Works" page for additional details: https://appharbor.com/page/how-it-works
You know, I saw that page, but what I totally missed was the "Application Runtime Environment" section. I'm 50/50...I could have been more thorough...but I bet a lot of people wouldn't realize there are two links there...
Re:AppHarbor (YC W11) announces pricing
by runesoerensen on Thursday February 02, 2012 @10:34PM
(#3545608)
There are some details regarding certain limits (memory, bandwidth, timeout) in the program policy: https://appharbor.com/page/programpolicy
Regarding threads: A worker is actually a worker process which can have multiple threads.
There's a considerable lack of documentation around exactly what it is you are getting. The pricing page has no info, the blog post has just a tiny bit more.
Heroku does a great job of really detailing their infrastructure and having that map to a dyno. PHPFog uses a different approach and details specs. Both are more transparent.
I assume a worker is a single thread (much like a dyno), but "Improve the reliability and responsiveness of your website." isn't nearly enough detail.