I don’t know. Tickets can still be busy work depending on when you demand them to be done. Sometimes a ticket might best be handled at a different stage in the project to give it the time and context it deserves. If you are just closing out tickets, sometimes out of context and as fast as possible, you are doing busy work.

This could just be bad ticket management with where I work. Or we use tickets in a less standard way. I’m not sure, I work in fpga design so it’s not like a user submitted bug, it’s a request from one of the 1000 review meetings.