Managers, Stop Distracting Your Employees

Re:Managers, Stop Distracting Your Employees by A4ET8a8uTh0 on Sunday April 02, 2023 @04:30PM (#35414851)

Some tracking has value. Last year I did some testing. Its results were recorded for posterity. A year later, for god only knows what reason, production environment differed slightly from testing environment a tiny little bit. Records allowed for a relatively quick follow up with vendor and resolution.

But it goes back.. how do you know something will be important?

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Re:Managers, Stop Distracting Your Employees by Kamq on Sunday April 02, 2023 @05:16PM (#35415314)

Can I ask how people found it a year later?

Everything always ends up on a confluence dumping ground, and I have trouble finding pages I wrote after any sort of significant period of time, much less finding things other people wrote.

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Re:Managers, Stop Distracting Your Employees by A4ET8a8uTh0 on Sunday April 02, 2023 @06:38PM (#35416026)

To be honest, I think it is my history with the vendor. I know them to be flaky so I keep anal documentation of minute changes one version to the next. It is genuinely just an excel spreadsheet, but there is a focus on changes they introduce along with dates since I was burned before.

The issue was fairly unique and actually tested for and the list of implemented defect fixes in testing env. was listed on our end ( and maybe for once the fact we don't use confluence helped ), which helped to narrow it down on the vendor's side ( I am not sure what they use internally ) and it certainly helped that there were only two related projects for that specific move for the date the issue occurred.

FWIW, it is possible that I am just still relatively new to this ( 3 years for the testing part ) so all the issues we experience don't all blend together yet.

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Re:Managers, Stop Distracting Your Employees by Kamq on Sunday April 02, 2023 @07:51PM (#35416699)

Ahh, I see. I think I can see the value in tracking kept by a person for themselves to troubleshoot things in the future.

But I can't imagine that's the kind of tracking greatpostman had in mind, and it's definitely not the kind of tracking that most managers I've worked with try to produce.

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Re:Managers, Stop Distracting Your Employees by A4ET8a8uTh0 on Sunday April 02, 2023 @09:13PM (#35417333)

Its my bad. As I re-read parent, I think you are right. It does not really apply. I would delete my comment, but it is too late at this point.

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