Re:Amazon starts flagging frequently returned products that ...
by SCUSKU on Tuesday March 28, 2023 @04:56PM
(#35347717)
I've seen a few of these in the wild just as a consumer and I always wonder why people even bother leaving a review. My thought is you're just exposing to everyone how ignorant you are.
Re:Amazon starts flagging frequently returned products that ...
by Acutulus on Tuesday March 28, 2023 @06:08PM
(#35348651)
Of the (generally) many things those specific types of consumers are ignorant about, their own ignorance is usually one of them.
Whereas I read "Unsatisfied! I did not read the listing!", they feel they wrote "Unsatisfied! Seller did not explain the item in the listing!" to the benefit of the other consumers in their same category. In a perverse way I could see it actually curbing those unwanted purchases in the future, but sadly at the expense of the seller.
Re:Amazon starts flagging frequently returned products that ...
by core-utility on Tuesday March 28, 2023 @08:49PM
(#35350471)
I'm somewhat guilty of this, but a lot of it comes down to Amazon's search. I'll search for "iPhone 13 case" and then window-shop with pictures. I get the case and realize that even though I searched for iPhone 13, it sent me to a product for the iPhone 14 and I didn't realize until I bought it.
So me, as an FBA seller has certain products that I've specifically added "DOES NOT FIT XXX YYY" and people buy it and then return it with the comment "DIDN'T WORK on my XXX YYY". I get enough of these stupid returns and Amazon suspends my listing, making my go through a contrition process telling them all the things I've done to remedy the excessive returns. I've got one very popular product, my best seller, that has gone through this 5 or 6 times in the last few years.
While I understand the perspective of fraudulent listings swapping in sub-standard products, the big improvement I am hoping for is that the warnings will actually get people to read the damn listing so they understand what the item isn't to be used for.