> You're describing an incredibly toxic environment. Executives blowing each other off, employees not trusting executives, executives not considering a problem real until they've seen it themselves. All of this is a crutch in place of actual trust.

That's kind of the problem that Starbucks is having right now.

Or rather, it's a symptom of the war its executives are waging on its employees. The former are going to need to do a hell of a lot more then a shift a month to rebuild that trust.