Re:Apology to 37signals
by freejack on Sunday January 29, 2012 @12:22PM
(#3525585)
civility, empathy, professionalism and respect for other people aren't formalities and I think there's lots of room, time and need for them in modern business practice.
"typical East Coast bullshit." is how Steve Jobs described this sort of drivel.
We've entered an age of clearer, more direct and transparent communications. There's no time nor need for formalities.