Vanishing phone customer support is driving us all insane

Re:Vanishing phone customer support is driving us all insane by tootie on Friday March 17, 2023 @09:26PM (#35205100)

I've had mostly very positive experience with chat support. It's always what I look for first.

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Re:Vanishing phone customer support is driving us all insane by brutal_chaos_ on Friday March 17, 2023 @09:29PM (#35205127)

Same, though on spotty net, chat may not work or may not work well. Email is great when traveling.

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Re:Vanishing phone customer support is driving us all insane by lxgr on Friday March 17, 2023 @11:38PM (#35205806)

For me, it's been mostly nightmares. I will say though that chat via a third-party messenger (e.g. WhatsApp, iMessage etc.) is significantly less frustrating than in-app or web chat, which frequently times out ("please respond within 30 seconds or we will consider your issue resolved" after having me wait for 15 minutes for an agent etc).

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