As a counter point, I've used several and have found them all more or less fine. It's always been the quality of the lead / PM that mattered _far_ more, and I've never seen bike shedding / switching around tracking tools to offer any value. Old (extremely slow) JIRA was the only time I felt the tool was really affecting the team's productivity, but the last several years JIRA cloud has seemed fine too.

I can appreciate preferring customizable tools, but if I were to personally choose for the company I'd prefer a constrained and opinionated one. Not coincidentally, this is analogous to the choice many companies make in their programming languages / linters the team's use.