While a possibility given the weird nature of SV companies, it's also pretty much nonsense in general when company support systems break down. It's the sort of learned helplessness that some people promote relative to companies that seems pretty silly. I've certainly used chargebacks when something wasn't working and continued to deal with said companies, albeit rarely.

Yes, sometimes you need to break relationships with certain companies as well. But that should be fine in general.

> Yes, and he should issue a chargeback, and then bear the consequences of AirBnB no longer doing any business with him in response.

I struggle to think that a person should bear literally any consequences if they weren't in the wrong, which AIUI in this case he isn't.

Why do you think a business should be compelled to continue to serve a customer that does chargebacks against it?

For the same reason we protect whistle-blowers; if a person has a reasonable problem with a business, we'd like to avoid the business retaliating because that creates incentives that protect bad actors.