Sounds more like a failure on the returns drop off location listing. It seems that improving the filters and visibility of what you'll need to have to drop off returns in each location is a far less drastic solution than dropping some stores because otherwise it messes the website lists.

Amazon gives you very few choices on how to return items, oftentimes just 1 (and it'll be something bad like UPS pickup or Kohl's dropoff). They would need to change this too. The problem really is with the overall experience.

That's the experience with the Amazon website though, not the cashierless store. That's the point.

I personally don't like the website too much. Full of fakes, bad quality items everywhere. I only use it for cheap stuff I wouldn't return anyway. I do get that. Amazon go and whole foods are good though. Amazon go is very convenient and whole foods often have brands which I like and I don't easily find elsewhere. I also enjoy their fruit.