Totally agree. I've found that one of the most depressing things is feeling like a "cog in the wheel". If someone sent me this letter, I WOULD open up the window and scream "I'm going to make this product the best I can", and trust that I will be rewarded for it as a shareholder. That would cast all what I have historically labeled as "cynicism" toward my employer away. I'd believe that they finally "get me".

I guess it's all about just getting the employees and management on the same page and attacking a problem - with a startup it is really easy, since the division between the two is pretty small and blurred. And that's why we love the startup lifestyle.