I'd love to see what, if any, evidence they have to back up the claims they're making.
These old comical soundboards of celebrity voices are imperfect as the audio often has different volume levels and subtle background noise, but illustrates the general principle. With an intense enough effort, you can record enough audio from a person to put together a natural conversation. It takes some effort, but is not outside of the technical capabilities for even a smart 14 year old to set this up.
https://www.101soundboards.com/boards/10716-arnold-schwarzen...
Unless these financial security systems have a way to look for very subtle, unnatural gaps in the audio or the consistency of the audio quality, the voice pattern that exists could be a perfect match with this kind of tactic.
The handful of times I've had to contact Fidelity, their customer service has been exceptionally professional. The only annoying part of the process is trying to insert a long password via the phone dialpad to verify my identity. I've been given the suggestion to setup their MyVoice feature, but have resisted setting that up because it seems like there's a possibility it could be bypassed.
https://investor.vanguard.com/trust-security/security-center
https://www.schwab.com/voice-id
https://www.morganstanley.com/what-we-do/wealth-management/o...
https://www.bnymellon.com/us/en/insights/all-insights/five-d...