Microsoft themselves will be coming up with that sorta integration? I feel the opportunity of this probably is going along the lines of Intercom (support desk) which can be present in chat tool of the client/customer choice itself ?

No sure if they would come up with that in the nearest future. Maybe just adding OpenAI / ChatGPT - it's possible, but I don't think they'e add contextually intelligent bots that would answer queries from your knowledge base.

Right, you should try tapping to old conversation history in these support desk and it would make a good difference on the replies. Didn't see any fine-tuning in the website or docs - do you have plan for these ? I am afraod just langchaining would not make it completely context aware.

thanks for your feedback, again! We're considering to add memory, but in some cases, like in group chat's it can make kind a font noise for the context of your chatbot. So we have to be careful with that. Sure, we have docs- here's the link: https://ingestai.io/docs and please join our Discor server: https://discord.gg/kMpbueJMtQ where we do our best to assist our users live or even guide throughot the process if needed.

thanks for your comment! Sure, it's even stated on our web-site - our closest releases are: WhatsApp on 2/24, API on 2/25. But we're also woring on adding MS Teams that would be in March 2023.

Do you use mainly MS Teams in your organisation?