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A comment on Tell HN: Oops Upwork did it again. Parent comment

Re:Tell HN: Oops Upwork did it again by ssharp on Wednesday February 22, 2023 @08:08PM (#34905480)
Depending on where you live, small claims court is an option if the amount owed is within the limits or if the max limit is acceptable for you.

Don’t underestimate the value of a well-worded, signature required snail mail, either. That usually resolves these matters since it usually escalates to the right people.

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Re:Tell HN: Oops Upwork did it again by jahewson on Wednesday February 22, 2023 @08:22PM (#34905559)
Does Upwork have a binding arbitration clause? I’d expect them to.

In which case, take them to arbitration! It’s pretty easy for you but costs them money.

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Re:Tell HN: Oops Upwork did it again by Animats on Wednesday February 22, 2023 @10:03PM (#34906198)
Yes, their terms say they use JAMS under California law, which is not totally unreasonable. Read their terms. There's a dispute resolution procedure. First, they get to sit on your claim for 60 days, and then you get to go to arbitration.
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