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A comment on Cut the Cutesy Errors. Parent comment

Re:Cut the Cutesy Errors by layer8 on Wednesday February 15, 2023 @10:49PM (#34814760)
I disagree. Cuteness is not professional, and it makes you wonder whether the software was created with the appropriate diligence, and whether the user's needs are actually being taken seriously.

If, say, the cook in a restaurant messes up your dinner, or the mechanic happens to accidentally scratch your car, you don't want them to get cute about it, especially when you're already annoyed. Yes, mistakes happen, but then please be professional about it.

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Re:Cut the Cutesy Errors by dec0dedab0de on Wednesday February 15, 2023 @11:32PM (#34815051)
If, say, the cook in a restaurant messes up your dinner, or the mechanic happens to accidentally scratch your car, you don't want them to get cute about it, especially when you're already annoyed. Yes, mistakes happen, but then please be professional about it.

So you would rather them inform you of their mistake deadpanned without any show of emotion?

You don't like when the waitress circles the refund on your check, and writes sorry for the trouble hope you give us another chance with a smiley face? Or when the mechanic says he'll have his body guy fix the scratch before making a crass joke and offering you a donut?

Real life interactions are full of emotional cues, and personality. This is because it can often soften the blow of bad news. If you show me a picture of a puppy along with the error message I'm going to be a little less annoyed. That said, definitely show as detailed of an error message as you can along with that puppy.

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Re:Cut the Cutesy Errors by esrch on Thursday February 16, 2023 @03:08AM (#34816224)
I don't think that the examples that you have with the waitress and the mechanic are good comparisons, because they are "cute" after solving your problem. More accurate examples would be the waitress or mechanic saying "Oops, sowwy! Something went wrong." and leaving, without solving your problem.

I'm also on the side of being professional while the problem still stands, because the user is most probably annoyed at the situation, and wants you to take it seriously. You can be cute after the issue has been resolved.

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